These are online courses that, depending on the course length, offer Continuing Education Units.

Sub-categories
Technology Re-Certification Preparation Classes

  • This is for those with accounting degrees or extensive knowledge in accounting. This course will prepare you to take the CPA exam. Since there are many factors involved in preparing for and taking the CPA exam, taking this course will increase the possibility of passing the exam, but there are no guarantees offered by University of the West and the Office of Extended Studies.

  • According to Wikipedia, Customer serviceis the provision ofservicetocustomersbefore, during and after a purchase. According to Turban et al. (2002),[1]"Customer service is a series of activities designed to enhance the level ofcustomer satisfaction– that is, the feeling that a product or service has met the customer expectation."

    The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest,"[2]according to Micah Solomon. Customer service can also refer to theculture of the organization- the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than average organization, or proactively interview customers for feedback.

    From the point of view of an overallsales process engineeringeffort, customer service plays an important role in an organization's ability to generate income andrevenue.[3]From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

    Source: http://en.wikipedia.org/wiki/Customer_service



  • What is Project Management? Project Management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.

    Project managers must not only strive to meet specific scope, time, cost, and quality goals of projects, the must also facilitate the entire process to meet the needs and expectations of the people involved in or affected by projects activities.

    In this online class you learn not only the fundamentals or project management, but also the tools needed to insure success. Not every project requires a systematic approach, but every project has associated costs and people. As a project manager, management looks at you to effectively use all resources.

    What You Need to Know:

    This is a self-paced, self-directed online class

      • You can start and finish at any time

      • There is no instructor, but all questions will be answered by the Office of Extended Studies at extendedstudies@uwest.edu

    You do not need to purchase a textbook, although it is highly recommended that you do so. You do not need MS Project software until the Applied Project Management class. Near the end of each session you can request to take the appropriate quiz for that session. The quiz will be emailed and you only have to return the answers.



  • The Fundamentals of Information Security explores the field of information security and assurance including new innovations in technology and methodologies.This class covers a historical overview of information security, discussions on risk management and security technology, current certification information, and more. The text builds on internationally-recognized standards and bodies of knowledge to provide the knowledge and skills you need for their future roles as business decision-makers. Information security in the modern organization is a management issue which technology alone cannot answer; it is a problem that has important economic consequences for which management will be held accountable.